Usein kysytyt kysymykset

The rolling cat in student’s and guardian’s portal shows up everytime Eepos is loading a function or the next page. If the cat keeps rolling for too long, it could mean an unexpected technical error has occurred or there are problems with the internet connection. 

If you were sending out an application form when the cat showed up, please check if you have received a confirmation email from Eepos. If you have received it, the application has gone through and everything is fine. You can kill the cat.

If you were doing something else when the cat decided to appear, please contact our technical support team at vikailmoitukset@eepos.fi

The most common reasons login information doesn’t work are:

• Username or password has been misspelled. When typing the credentials, it is good to remember to write capitals as capitals and small letters as small letters and that there are no unnecessary spaces.
• The user is trying to log into the wrong portal. Eepos has three portals, one for admins, one for teachers and one for students and guardians. 

Each of these portals have individual websites where to log in. For example admins log into example.eepos.fi/admin, teachers log into example.eepos.fi/teacher and students and guardians log into one without an ending, like example.eepos.fi.

• The third reason for a possible failure is trying to log into the wrong Eepos. Make sure you use the right Eepos address, like example.eepos.fi.

If you are logging in as a student or as guardian and you have lost your password, please read the following:

• Go to your school’s eepos-portal (example.eepos.fi) and click on “I have login credentials”.
• Press “forgot your password?”
• Type in your username and press “Continue”. We will send you instructions for resetting your password.

Note! We cannot send you the reset link unless you have verified your email address. If you haven’t verified your email address, please contact your school’s office for a new password.